Help Center

When order cannot be completed caused by the buyer

The buyer is not online


1.If the buyer is not online and cannot be contacted on game. Please contact buyer in our IM system.
2.If the buyer still not reply you within 24 hours. Please contact our live support and we will try to contact buyer by other ways.

The order informaiton of buyer is wrong

1. If the order informaiton of buyer is wrong, please contact buyer in our IM system.
2. When the buyer provides new information, please confirm the order server, character name and other information with the buyer again . You need to ensure the deliver informaiton is correct and then you can deliver.
3.If the buyer still not reply you within 24 hours. Please contact our live support and we will try to contact buyer by other ways.


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